LWML Store FAQ

Is my order through LWML or CPH?

LWML has partnered with Concordia Publishing House to bring you an updated shopping experience while still providing the full range of LWML products and resources.

Online checkout will take place on CPH.org. Simply sign up for a free account or sign in to your CPH account to order. This will allow CPH access to information needed for shipping and payment. As you combine your LWML and CPH shipment, you will save on shipping costs!

How will this appear on my credit card?

Purchases of LWML product are handled through Concordia Publishing House. Your credit card statement will reflect this, listing CPH’s name instead of LWML.

How long will it take to get my order?

LWML products are shipped through Concordia Publishing House. CPH ships orders within 2 business days from the day they are received. Shipping time depends on where you are located. In most areas of the United States shipping time is 3-5 business days; other areas 5-7 days. Alaska and Hawaii typically takes 10-14 business days. If you are out of town when the delivery is expected, you may request delayed shipment. Please call CPH Customer Service Department, toll free, 1-800-325-3040 for more information.

What forms of payment do you accept?

Secure checkout is through Concordia Publishing House. At this time, cph.org accepts Mastercard, Visa and Discover.

Is my information secure?

Yes. Secure checkout is through Concordia Publishing House. Their secure site certification is through Thawte. Once you log-in to your CPH account as part of the checkout process, you may verify their SSL Web Server Certificate by looking for the lock icon and clicking it, or if you know where the web address is on your browser, it will begin with "https" to indicate that the connection is secure.

What is your return policy?

If a product is not satisfactory, you may return it within 30 days of purchase for a refund of the price of the item. Original shipping and handling charges are not refunded unless it was our error.

We ask that you return only current products that were purchased from LWML and are in saleable condition. Some seasonal products are not returnable after a certain date (such as LWML Sunday and convention). Call (800) 325-3040 for more information. Some music CDs and software products may not be returnable, except when defective.

Downloadable items and print-on-demand (POD) items are non-returnable.

If you would like to return a purchase for a credit, please use the label listed on the opposite side of your packing slip to return the item and checkmark the primary reason for your return. If you would like to request a replacement of the product, please call CPH (800) 325-3040. For questions, order@cph.org or call (800) 325-3040.

More Questions?

If you have questions specific to an order, checkout, or shipping, contact Concordia Publishing House customer service at order@cph.org or call (800) 325-3040. Their regular hours of operation are Monday-Friday from 7:30 a.m.–5:00 p.m. CST.

You can also contact the LWML office at 1-800-252-5965 or lwml@lwml.org.