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Frequently Asked Questions

How do I check the balance on my CPH Gift Card?

You may check the balance of your gift card at cph.org/giftcard, or you may call Customer Service at (800) 325-3040.

How do I purchase a CPH Gift Card?

You may purchase a CPH Gift Card in one of three easy ways:
1) Online at cph.org/giftcard
2) By phone at (800) 325-3040
3) At the CPH Bookstore, located at 3558 South Jefferson Avenue, Saint Louis, MO, 63118

Is there a limit to the value placed on CPH Gift Cards?

Yes. CPH Gift Cards are available in denominations of $10, $25, $50, and $100.

How long does it take for eGift Cards to be processed?

Please allow up to one full business day for eGift Cards to be processed and sent.

How do I send a CPH Gift Card as a gift?

eGift Card: When ordering an eGift Card on cph.org, you will have the option to send the eGift Card as a gift. You will be asked for the recipient’s name and email address; additionally, you will have the option to write a personal message. An email will be sent to the recipient’s email address along with the gift card code and your message.

Physical Gift Card: An order from CPH can be sent to only one physical address. If you are ordering multiple gift cards for different people, please purchase each gift card separately or have your order shipped to you for your personal distribution.

How does my CPH Gift Card work?

CPH Gift Cards are redeemable for all in-stock merchandise purchased at the CPH Bookstore, online at cph.org, or over the phone at (800) 325-3040. CPH Gift Cards may not be applied to orders placed online that include subscriptions and/or drop ship items, such as print-on-demand items and items from third-party vendors. If you wish to apply your gift card to an order that does include drop ship items, please call (800) 325-3040 to place your order over the phone.

How do I apply my CPH Gift Card to my cph.org account?

To apply your gift card balance to your account, sign in to your cph.org account and select the Gift Cards link in the My Account section. Enter the gift card code and click Apply. Please note: You are not required to apply your gift card balance prior to making a purchase. However, for your convenience, you may choose to apply your gift card balance to your account in case you were to misplace your gift card and/or gift card code. 

What should I do if my CPH Gift Card is lost or stolen?

Call (800) 325-3040 to report a lost, stolen, or damaged card. We can replace the remaining value on a lost, stolen, or damaged card with presentation of the original purchase receipt and gift card number. eGift Card holders are encouraged to write down the gift card number and save it in a safe place.

How do I make a purchase with my CPH Gift Card?

Online: When you make a purchase on cph.org, you will have the option to pay with your gift card on the payment page during checkout. Simply enter in the gift card code and the amount will be deducted from your purchase total. Any remaining balance will be applied to your cph.org account for future use. If your purchase total exceeds the amount available on your gift card, you will be required to make an additional payment for the balance due.  

Over the phone: Mention to your Customer Service Representative that you would like to use your gift card. Please have the gift card code available.

In the CPH Bookstore: Present your gift card or provide the cashier with your gift card code.

Can I use my CPH Gift Card in the bookstore?

Yes. Either present your physical gift card at checkout or provide the cashier with the gift card code if you have an eGift Card.

What if I want to purchase an item that costs more than the balance on my CPH Gift Card?

Purchases will be deducted from your gift card amount until the value of the card reaches zero. Purchase amounts or shipping fees that exceed the value of the tendered gift card will require an additional payment for the balance due.

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Print on Demand Shipping Information

Shipping within the United States
Shipping rates are determined by total amount of your POD order. Please refer to the grid below:

POD Item Total  Shipping cost
0 - $20 $5
$20 - $50 $7
$50 - $100 $10
$100 - $250 9% of POD Item total
$250 - $500 8% of POD Item total 
$500 - $1000 7% of POD Item total
> $1000 6% of POD Item total

Shipping to Canada
A flat shipping fee of $15.00 will be applied to your order.

Shipping outside the United States or Canada
If you are a customer outside the U.S. or Canada, please indicate which shipping method you prefer in the “Order Notes” field on the My Cart page. Your shipping options include:

  • Non-Trackable Shipping: A flat shipping fee of $15.00 will be applied to your order.
  • Trackable Shipping: A flat shipping fee of $120.00 will be applied to your order.