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Concordia’s Commitment to Quality

At Concordia Publishing House, we are dedicated to our mission of serving and strengthening the people of The Lutheran Church – Missouri Synod. For over 140 years we have provided sound Doctrinal content and high quality products for our customers. We are proud to be your publisher.

We are also proud to be recognized as a leader in our industry. Over the years, CPH has earned many awards for customer service, exceptional quality, and excellence in workplace environment. These awards are not only a true honor, but also a reflection of our employee’s dedication and passion for excellence.

It is our pleasure to serve you; and we could not be more grateful for your support.

Corporate and Quality Awards 

Malcolm Baldrige National Quality Award – 2011 
The Malcolm Baldrige National Quality Award (MBNQA) is presented annually by the President of the United States to organizations that demonstrate quality and performance excellence. Organizations that apply for the Baldrige Award are judged by an independent board of examiners. Recipients are selected based on achievement and improvement in seven areas, known as the Baldrige Criteria for Performance Excellence

· Leadership 
· Strategic planning 
· Customer and market focus 
· Human resource focus 
· Process management 
· Performance results 
· Measurement, analysis, and knowledge management


Missouri Quality Award – 2009 
Recognized as one of the strongest state-level quality award programs in the country, the Missouri Quality award is the official state recognition for excellence in quality leadership. 

Best Christian Workplace - 2009, 2010, 2011 
A mark of distinction for organizations that are well-run and are in accord with biblical principles. This designation will be of interest to organization management, prospective job applicants, investors, volunteers and customers. 

City of Saint Louis - Neighborhood Business of the Year – 2011
Awarded by Mayor Francis G. Slay and the St. Louis Development Corporation in appreciation of Concordia’s dedication to doing business in St. Louis, MO 


Customer Service Awards 

Certified Center of Excellence – 2009, 2010, 2011, 2012
Awarded to call centers that demonstrate best practices and attain world-class performance. Awarded by BenchmarkPortal, The Center for Customer-Driven Quality and Purdue University. 


Product Awards 

Gold Medallion Book Award 

Silver Medallion Book Award – Finalist

The American Library Association Outstanding Religious Book Award 

Paul Revere Award - Best Cover Design

2007 FiberMark Specifier Award in the religious publishing category
Lutheran Service Book -- Pew Edition




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