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Frequently Asked Questions

I'm having problems logging in! Can you help?

If you do not remember your password, you may use the Forgot Your Password feature on the sign-in page to have a new one sent to you.

If you remember your password but are returned to the sign-in page when you attempt to check out, you may need to delete your cookies. Learn how to delete cookies here. Make sure to close all browser windows after you delete cookies and reopen a new window.

For Internet Explorer (IE) Users—If you delete your cookies and are still unable to sign in, please try using another browser. If you are able to sign in using Firefox or Chrome, the problem is related to the IE cookies on your computer. We suggest you manually delete those cookies if the automated steps did not work. To manually delete IE cookies:

  • Close your open IE window(s)
  • Open a new IE window
  • Click the Gear icon in the upper right corner (or open the Tools menu)
  • Choose Internet Options
  • On the General tab, under Browsing History, click Settings
  • On the settings window, click View Files (this will open the location where all of your cookies are stored)
  • You can sort these files by clicking on the Type heading
  • Look for any cookie that says @cph.org and delete it (or just delete them all)
  • Close this window and any other open menus that are up
  • Close IE
  • Reopen IE and try to sign in to cph.org

If you continue to have problems signing in to cph.org, please email us at webservant@cph.org.

How do I submit an idea or a manuscript?

Presently we are not considering Christian fiction, autobiographies, poetry, or children's picture books. Please be aware that Concordia Publishing House (CPH) is the publishing arm of The Lutheran Church—Missouri Synod. If you have a concept or idea for publishing that you think we might find interesting, please feel free to submit your idea to: ideas@cph.org

If you believe you have a resource aimed at supporting the scholarly or professional church worker needs of the Lutheran church body, please click here to learn more about our two ways of publishing these types of resources.

How do I submit a song or music I’ve composed?

1) Send your manuscript with a cover letter stating what you feel is pertinent about the manuscript to David Johnson or Pam Cunningham, Attention: Music Department, Concordia Publishing House, 3558 South Jefferson Ave., St. Louis, MO  63118.
 
2) A cassette tape or CD is desirable but not required.
 
3) The manuscript MUST be clearly legible, in black ink.  Computer generated (in Finale) is preferred.  Manuscripts sent in Finale should be sent to nancy.adams@cph.org .
 
4) Acknowledgement of receipt will be confirmed by postcard, letter or e-mail.  We hope to reach a decision within six months upon receipt of the manuscript and will notify you.
 
5) Include return postage if you would like the manuscript returned if it cannot be published.
 
6) We are a publisher of sacred music only.  All text is subject to the doctrine of The Lutheran Church-Missouri Synod.  Secular music is definitely outside the scope of our catalog.
 
7) Lead sheets are not accepted.
 
8) We do not accept manuscripts that are being reviewed by another publisher at the same time.

If you are asking us to possibly include an audio CD of yours in our catalog, please forward the finished product to the address listed in step 1. We will send you an acknowledgement of receipt and would hope to reach a decision within six months.

 

How long will it take to get my order?  

CPH Ships orders within 2 business days from the day they are received. Depending on where you are located, will depend on the shipping time. In most areas of the United States shipping time is 3-5 business days; other areas 5-7 days. Alaska and Hawaii typically takes 10-14 business days. If you are out of town when the delivery is expected, you may request delayed shipment. Please call our Customer Service Department, toll free, 1-800-325-3040 for more information.

Do you offer discounts for clergy members or professional church workers? 

All clergy and professional church workers (full time paid employees of the church) including Lutheran school teachers, directors of Christian education, directors of outreach, deaconesses, and others—are entitled to a 20% discount on select CPH products purchased from CPH and its bookstores. Use your discount to save on CPH books, Bibles,and professional titles you purchase for your own use. It's an extra advantage for the dedicated workers who serve God's people. We want to give you this discount whether you order by phone, the CPH Web site, or visit one of CPH's bookstores. From time to time, CPH offers discounts greater than your everyday 20% discount. You are always entitled to your 20% discount or the special offer, whichever is greater, however, offers cannot be combined. When ordering on your personal CPH account number, the discounts will be automatically applied and reflected when you check out. If you see discounts aren't applied when placing your order on the web site, please call us at 1-800-325-3040.

Can I place an order for my church over the web? 

Yes, you are able to order online and bill your church account. Your email address is your username and the password is whatever you have set up. If you have difficulty placing an order on line without being prompted for a credit card it may be that an email address has not been linked to your CPH account number. Please call our toll free number, 1-800-325-3040 for assistance or send an email to cphorder@cph.org. If you have forgotten your username and password please email cphorder@cph.org or call the toll free number and a representative will be glad to help you.

Can I leave items in my shopping cart and access them later?

If you are not logged in, products will remain in your shopping cart until you close your browser window. If you are logged in, our website will retain the contents of your shopping cart indefinitely.

My church is tax exempt; how can I be sure I’m not charged tax?

Please call the Customer Service Department to verify that your church's account is tax exempt. Customer Service can also link the email address that you will be ordering from to your church's account. This will ensure that all of your purchases will be placed under the church's account.

What forms of payment do you accept?

At this time, cph.org accepts Mastercard, Visa and Discover.

What are my shipping options?

The shipping options will be presented to you at the time your order is placed.  The shipping option is based on the type of item you order and the destination location of your shipment.  Typically we ship via Federal Express.  Normal shipment timeframe to 5 to 7 business days. CPH ships worldwide.  International shipping rates are provided upon request.

Is my information secure?

Yes. Our secure site certification is through Thawte. You may verify our SSL Web Server Certificate by looking for the lock icon and clicking it, or if you know where the web address is on your browser, it will begin with "https" to indicate that the connection is secure.

What is your return policy?

If a product is not satisfactory, you may return it within 90 days of purchase for a refund of the price of the item. Original shipping and handling charges are not refunded unless it was our error.

We ask that you return only current products that were purchased from CPH and are in saleable condition. Some seasonal products are not returnable after a certain date (such as Sunday School and VBS). Call (800) 325-3040 for more information. We accept returns on customized and personalized merchandise only if we made an error or if the product is defective. Some music CDs and software products may not be returnable, except when defective.

If you would like to return a purchase for a credit, please use the label listed on the opposite side of your packing slip to return the item and checkmark the primary reason for your return. If you would like to request a replacement of the product, please call CPH (800) 325-3040. For questions, call us or email order@cph.org or call (800) 325-3040.

What is your privacy policy?

Our privacy statement can be found here.

Keep me updated! How do I find out about new products and offers?

As your publishing house, we want to keep you informed about the resources available to you. In these FREE e-mail newsletters, you receive information about the newest resources, curricula, upcoming events, opportunities to save, and much more.

You can sign up for any of our newsletters by logging in to your cph.org account and clicking on "Enewsletter Subscriptions" in the My Account section.

I'd like to give my two cents about new resources for CPH. How do I do that?

Concordia Publishing House is the publishing arm of The Lutheran Church-Missouri Synod, and as such our primary market comprises the congregations, church workers and members of The LCMS, then other Lutherans, then other Christians. We are a uniquely and distinctly Lutheran publishing house whose materials conform to the Holy Scriptures, the Lutheran Confessions and the doctrinal positions of our church body. If you believe your product has possibilities for our market, please email newproducts@cph.org and describe your idea.

Does CPH have a Faculty Discount and/or Examination Policy?

Yes we do. You can learn more here.

What is Doctrinal Review?

You can learn more about Doctrinal Review here.

Customers can direct additional questions to cphorder@cph.org or by calling the Customer Service Department at 1-800-325-3040.

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Print on Demand Shipping Information

Shipping within the United States
A flat shipping fee of $8.50 will be applied to your order.

Shipping to Canada
A flat shipping fee of $15.00 will be applied to your order.

Shipping outside the United States or Canada
If you are a customer outside the U.S. or Canada, please indicate which shipping method you prefer in the “Order Notes” field on the My Cart page. Your shipping options include:

  • Non-Trackable Shipping: A flat shipping fee of $15.00 will be applied to your order.
  • Trackable Shipping: A flat shipping fee of $120.00 will be applied to your order.