 Frequently Asked Questions
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Customers can direct additional questions to cphorder@cph.org or by calling the Customer Service Department at 1-800-325-3040.
1. How do I submit an idea or a manuscript?
Concordia Publishing House (CPH) is the publishing arm of The Lutheran Church—Missouri Synod. We develop, produce, and distribute (1) resources that support pastoral and congregational ministry, and (2) scholarly and professional books in exegetical, historical, dogmatic, and practical theology.
Our books are faithful to the Holy Scriptures and the Lutheran Confessions, promoting the rich theological heritage of the historic, creedal Church. We aim to provide quality resources for congregations, church workers, seminaries, universities, and colleges.
CPH currently offers two ways to publish a manuscript. Click to Learn more.
2. How long will it take to get my order?
CPH Ships orders within 2 business days from the day they are received. Depending on where you are located, will depend on the shipping time. In most areas of the United States shipping time is 3-5 business days; other areas 5-7 days. Alaska and Hawaii typically takes 10-14 business days. If you are out of town when the delivery is expected, you may request delayed shipment. Please call our Customer Service Department, toll free, 1-800-325-3040 for more information.
3. Do you offer discounts for clergy members or professional church workers?
All clergy and professional church workers (full time paid employees of the church) including Lutheran school teachers, directors of Christian education, directors of outreach, deaconesses, and others—are entitled to a 20% discount on select CPH products purchased from CPH and its bookstores. Use your discount to save on CPH books, Bibles,and professional titles you purchase for your own use. It's an extra advantage for the dedicated workers who serve God's people. We want to give you this discount whether you order by phone, the CPH Web site, or visit one of CPH's bookstores. From time to time, CPH offers discounts greater than your everyday 20% discount. You are always entitled to your 20% discount or the special offer, whichever is greater, however, offers cannot be combined. When ordering on your personal CPH account number, the discounts will be automatically applied and reflected when you check out. If you see discounts aren't applied when placing your order on the web site, please call us at 1-800-325-3040.
4. Can I place an order for my church over the web?
Yes, you are able to order online and bill your church account. Your email address is your username and the password is whatever you have set up. If you have difficulty placing an order on line without being prompted for a credit card it may be that an email address has not been linked to your CPH account number. Please call our toll free number, 1-800-325-3040 for assistance or send an email to cphorder@cph.org. If you have forgotten your username and password please email cphorder@cph.org or call the toll free number and a representative will be glad to help you.
5. Where are the Concordia bookstores located?
Thank you for your interest in our bookstores. We have a total of six Concordia Publishing House bookstores.
In the Chicago area, you may visit our bookstore on the campus of Concordia University Chicago in River Forest, IL.
In the Fort Wayne area, we are located on the campus of Concordia Theological Seminary.
In the Detroit area, our bookstore is located on the campus of Concordia University Ann Arbor.
In St. Louis, our bookstores are located on the campus of the Concordia Seminary in Clayton, MO, inside the Lutheran Church Missouri Synod International Center in Kirkwood, MO, and at the main location in our Publishing House at:
Concordia Publishing House
3558 S. Jefferson Ave.
St. Louis, MO 63118
314-268-1268
6. Can I leave items in my shopping cart and access them later?
If you are not logged in, products will remain in your shopping cart until you close your browser window. If you are logged in, our website will retain the contents of your shopping cart indefinitely.
7. My church is tax exempt; how can I be sure I’m not charged tax?
Please call the Customer Service Department to verify that your churches account is tax exempt. Customer Service can also link the email address that you will be ordering from to your churches account. This will ensure that all of your purchases will be placed under the churches account.
8. What forms of payment do you accept?
At this time, cph.org accepts Mastercard, Visa and Discover.
9. What are my shipping options?
The shipping options will be presented to you at the time your order is placed. The shipping option is based on the type of item you order and the destination location of your shipment. Typically we ship via Federal Express. Normal shipment timeframe to 5 to 7 business days.
10. Is my information secure?
Yes. Our secure site certification is through Thawte. You may verify our SSL Web Server Certificate by looking for the lock icon and clicking it, or if you know where the web address is on your browser, it will begin with "https" to indicate that the connection is secure.
11. What is your return policy?
Write or phone the Concordia Publishing House Customer Service Center with any question or problem. We aren't satisfied until you are! To make a Return, please call CPH at 1-800-325-3040 and request a return merchandise authorization (RMA). CPH accepts returns on products purchased directly from it. Please have your invoice/reference number on hand if possible. We accept returns on customized and personalized merchandise only if we made an error or if the product is defective. Some seasonal products are not returnable after a certain date (such as Sunday school and VBS). Some music CDs and software products may not be returned as well, unless there is a defect or other problem. Please call us if you have any questions. You may also send an email to us through the Ask CPH section of our web site or via email: cphorder@cph.org.
12. What is your privacy policy?
Our privacy statement can be found here.
13. Keep me updated! How do I find out about new products and offers?
As your publishing house, we want to keep you informed about the resources available to you. In these FREE e-mail newsletters, you receive information about the newest resources, curricula, upcoming events, opportunities to save, and much more.
You can sign up for any of our newsletters by logging in to your cph.org account and clicking on "Enewsletter Subscriptions" in the My Account section.
14. I'd like to give my two cents about new resources for CPH. How do I do that?
Concordia Publishing House is the publishing arm of The Lutheran Church-Missouri Synod, and as such our primary market comprises the congregations, church workers and members of The LCMS, then other Lutherans, then other Christians. We are a uniquely and distinctly Lutheran publishing house whose materials conform to the Holy Scriptures, the Lutheran Confessions and the doctrinal positions of our church body. If you believe your product has possibilities for our market, please email newproducts@cph.org and describe your idea.
Customers can direct additional questions to cphorder@cph.org or by calling the Customer Service Department at 1-800-325-3040. |
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